Front Line Manager - Customer Care - Voice
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven workplace, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run.



Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description
Manager, Call Center

Responsibilities :

Lead voice-based customer care operations, ensuring consistent service delivery aligned with client SLAs and quality benchmarks.

Manage team structure and capacity planning, optimizing resource allocation based on call volumes and business needs.

Drive operational excellence through performance monitoring, process improvements, and implementation of best practices.

Build and maintain strong client relationships through regular governance meetings, performance reviews, and issue resolution.

Oversee quality assurance across voice interactions, ensuring compliance with regulatory standards and customer satisfaction goals.

Facilitate t

📌 Front Line Manager (Hafeezpet)
🏢 Genpact India
📍 Hafeezpet