Senior Customer Success Consultant (Pune)

Senior Customer Success Consultant (Pune)

31 Jul
|
Customer Acquisition
|
Pune

31 Jul

Customer Acquisition

Pune

Work from Office

We have been in the enterprise ATS space for 10 years. Some of the best
companies in the country run their hiring on MyNextHire. The world is shifting
to AI-first hiring and our clients need someone who can help them think through
that transition clearly -- not someone who demos features, someone who consults.

What you need to achieve

Own and renew 20 enterprise client relationships -- 10 existing and 10 new
onboarded within 12 months -- by delivering ROI that clients can see, measure
and believe in.

How the best people get there

* Find a way to learn and document how each TA leader actually runs their
hiring -- through their usage data and real conversations -- so your solutions
are always in their context
* Keep track of and de-bottleneck internal processes so your client gets the
best service from the support, delivery and product teams
* Use that understanding and dependability to co-own the KPIs the TA head is
measured on internally, and review progress every quarter so renewal is never a
surprise




* Work closely with each client to define their path into AI-first hiring --
with MyNextHire as the vehicle
* Run business reviews clients look forward to attending -- and walk away
feeling fully equipped to handle their own management

What you can count on

* A product with 10 years of enterprise depth and a strong client roster that
opens doors
* Sales team to bring you into recent conversations once there is a real deal to
shape
* CX team to handle day-to-day client operations and flag when deeper
thinking is needed
* 10 years of domain knowledge on enterprise TA that the team will actively
transfer to you

What you need to be resourceful around

* Renewal sits entirely with you -- if a client does not renew, that is on you
* This is not a sales role. You are the person who makes clients get the ROI
promised
* Clients will sometimes be confident about the wrong thing -- your job is to
slow that down, not go along with it

Why this is your next m

📌 Senior Customer Success Consultant (Pune)
🏢 Customer Acquisition
📍 Pune

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