Job Description: Sr. Specialist - Workplace Services
Position Title: Sr. Specialist - Workplace Services
Department: Corporate Real Estate / Integrated Facility Management (IFM)
Location: Site-specific (24/7 operations workplace)
Role Purpose
The Sr. Specialist - Workplace Services is responsible for real-time operations and on-ground execution of facility services during assigned shifts, ensuring uninterrupted functioning of hard services, soft services, safety, and workplace experience. This role acts as the first point of contact for all operational issues, escalations, and emergencies, ensuring quick resolution and adherence to SLAs.
Key Responsibilities
1. Shift Operations Management
· Take complete ownership of facility operations during the assigned shift (day/night/rotational).
· Ensure smooth functioning of all services without disruption.
· Conduct shift handover/takeover meetings and maintain detailed logs.
· Monitor real-time operations and address issues proactively.
· Ensure adequate staffing and deployment across all services.
2.
Hard Services Monitoring (Technical Oversight)
· Monitor performance of critical systems:
o HVAC systems
o Electrical systems (DG, UPS, panels)
o Plumbing and water systems
o Fire & life safety systems
· Ensure no downtime for critical equipment during shift.
· Verify completion of preventive maintenance tasks scheduled during shift.
· Coordinate with engineering teams for breakdown resolution.
· Escalate critical technical issues to Facility Manager as required.
3. Soft Services Supervision
· Supervise housekeeping, cleaning, pest control, and support services.
· Ensure cleanliness and hygiene standards across:
o Workstations
o Washrooms
o Cafeteria and common areas
· Conduct periodic inspections and rectify gaps immediately.
· Ensure proper waste management and disposal practices.
4. Work Order & Helpdesk Management
· Monitor and manage helpdesk tickets / work orders through CAFM systems.
· Ensure timely assign
📌 Senior Specialist (Chennai)
🏢 R1
📍 Chennai