Title: Sr. Manager/DGM - Sales Manager

About Us: Paytm is India's leading digital payments and financial services company. Our platform offers a wide range of payment solutions to consumers and merchants, including utility payments, money transfers, and Paytm Payment Instruments (PPI) such as Paytm Wallet, Paytm UPI, and Paytm Payments Bank Net-Banking. We also provide merchant services, advertising, and a Mini app store. With a focus on growth and engagement, we leverage data science to drive sustainable success. We offer credit services sourced from financial partners to further support merchants.

About the Role: We are looking for a result-oriented and customer-focused qualified to lead the Customer Success Sales (CS Sales) function for Paytm Money. The role involves driving customer activation and conversion across onboarding and engagement journeys, managing sales operations teams, and improving customer experience through structured calling and process excellence.

Responsibilities :



Drive conversion and activation across customer onboarding and engagement funnels for various products.
Identify and resolve customer journey bottlenecks to improve activation and conversion metrics.
Manage and mentor the calling team to improve lead conversion and customer activation metrics.
Monitor daily performance metrics and share updated MIS reports with stakeholders. Conduct training sessions and ensure quality assurance (QA) standards for the team. Design and optimize calling processes, customer communication flows, and conversion pitches.
Collaborate with product, operations, risk, and business teams to resolve customer journey bottlenecks.
Analyze customer objections and rejection patterns to improve conversion strategiesEnsure high levels of customer engagement, responsiveness, and service quality during interactionsTrack team productivity, conversion funnels, and operational KPIs to drive continuous improvementSupport leadership with business updates, operational

📌 Sales Executives (Mumbai)
🏢 Paytm
📍 Mumbai