Job Description:

Job Title: Service Manager – Field Service

Division: Mahindra Construction Equipment (MCE)
Location: Gandhidham (Kutch)
(Field coverage: Mundra, Kandla & nearby areas – within ~100 km)
Salary: Based On Interview
Job Summary

We are looking for an experienced Service Manager – Field Service to lead and manage field service operations for Mahindra Construction Equipment. The role involves handling a team of technicians, ensuring timely service support, customer satisfaction, and adherence to company service standards across the assigned territory.

Key Responsibilities

Manage and lead the field service team (technicians & supervisors)

Plan and monitor breakdown, preventive maintenance, and AMC services

Ensure timely resolution of customer complaints and high service quality





Coordinate with customers, dealers, and internal teams

Monitor technician productivity, service MIS, and reports

Support warranty claims, spare parts coordination, and service documentation

Ensure compliance with safety norms and Mahindra service processes

Required Profile

Diploma / BE in Mechanical / Automobile Engineering

Experience in construction / earthmoving equipment field service

Solid exposure to backhoe loaders, excavators, or similar equipment

Proven team handling and customer management skills

Willingness to travel within the assigned field area

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