Job Description:

We are looking for a proactive and technically proficient Senior System Administrator to manage and support our IT infrastructure across desktop, server, and Microsoft 365 environments. This role requires hands-on expertise in resolving end-user desktop issues, administering physical and virtual servers, and managing Microsoft 365 services, including Exchange Online, SharePoint, Teams, and Intune.

Experience & Skills:
- ∙2-5 years of IT support experience in an enterprise environment.
- ∙Solid knowledge of Windows OS, Active Directory, and Microsoft 365 administration.
- ∙Understanding of basic networking concepts (DNS, DHCP, TCP/IP, VPNs).
- ∙Basic Platform knowledge of Azure
- ∙Experience with remote support tools and ITSM platforms (ServiceNow, Jira, etc.).
- ∙Familiarity with PowerShell for basic automation (preferred).
- ∙Excellent communication and customer service skills.
- ∙Ability to work independently and collaborate with teams across different time zones.
- ∙Certifications like CompTIA A+, Microsoft 365 Fundamentals (MS-900), ITIL Foundation are a plus.




- Skills: Server,M365, RMM tools

Desktop Support:
- ∙Provide Level 2 support for end-user computing issues (hardware, software, network).
- ∙Manage and resolve Windows OS, macOS, and basic Linux issues.
- ∙Troubleshoot VPN, Wi-Fi, printer, and application-related problems.
- ∙Assist users with software installations, configurations, and upgrades.
- ∙Manage and troubleshoot VDI solutions (e.g., Citrix, Azure Virtual Desktop, VMware Horizon).
- ∙Document issues and solutions in the ITSM ticketing system (ServiceNow, Jira, Zendesk, etc.).

Server Support:
- ∙Perform basic Windows Server and Active Directory administration (user management, password resets, group policies, permissions).
- ∙Monitor and report on server health, performance, and patch updates.
- ∙Assist in troubleshooting basic server issues, backup failures, and connectivity problems.

Microsoft 365 Support:
- ∙Assist with u

📌 Senior Engineer Managed Services (Gurugram)
🏢 Mancraft Consulting
📍 Gurugram