Customer Success (Gurugram)

Customer Success (Gurugram)

31 Jul
|
Csm-North
|
Gurugram

31 Jul

Csm-North

Gurugram

Customer Success - AM/ Manager

View Jobs

ID: 529 | 3-9 yrs | Gurugram | careersGurugram | Customer Success Team |
Full-time

Do you love to own customer’s KPIs?

Are you an evangelist who would like to help the marquee Enterprise brands?

Then this is the role for you

Role & Responsibilities

* Develop an intimate understanding of your customers’ businesses
* Develop a network of champions within each account through education,
coaching and strong influencing skills
* Represent to our customers as a trusted advisor, advocate and marketing
thought leader/subject-matter-expert and help them in creating marketing
strategy & user lifecycle journey
* Collaborate with customers to develop, launch, and manage marketing
campaigns focused on engagement and revenue goals
* Be an expert on trends and best practices for digital marketing and
analytics
* Enlighten our customers with insights garnered from their own data and
industry trends
* Ensure customers get maximum value from customer engagement by leveraging
full platform functionality




* Handle customer concerns with confidence, putting them at ease
* Generate Case Studies, Testimonials & PR from customers opportunities
* Learn best of the marketing technologies and concepts
* Chance to work with diverse of clients in diverse industries and learn
their marketing concepts
* Represent on behalf of customers/company at different forums/webinars

Qualifications

* MBA in Marketing is a plus
* 2 to 12 years of experience in digital marketing, CRM or Customer Success
(Ideal)
* Strong attention to detail, dedicated work ethic, organized, and strong
communication skills desired
* Ability to work with cross-functional teams
* Strong project management and time management skills
* Ability to identify and implement process improvements
* Strong problem-solving skills – diagnosis, root-cause assessment, option
evaluation and resolution
* Ability to communicate clearly and strategically with clients, team
members, and the marke

📌 Customer Success (Gurugram)
🏢 Csm-North
📍 Gurugram

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