Job Description:

Job Title: ServiceNow Support Engineer - Group Audit

Location: Pune

Job Type: Full-time

We are currently seeking a skilled ServiceNow Support Engineer with 2.5 years of experience, specializing in Group Audit, to join our dynamic support team.

Responsibilities:

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ServiceNow Support:
- Provide expert-level support for ServiceNow platform, with a specific focus on Group Audit functionalities.
- Respond to and resolve support requests related to Group Audit in a timely and efficient manner.

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Issue Resolution:
- Diagnose and troubleshoot technical issues related to Group Audit within the ServiceNow setting.
- Collaborate with end-users and internal teams to identify root causes and implement effective solutions.

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Configuration and Customization:
- Assist in the configuration and customization of ServiceNow to align with Group Audit requirements.
- Implement changes and enhancements to improve the functionality of the Group Audit module.

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Documentation:
- Maintain accurate and up-to-date documentation of Group Audit processes, configurations,



and issue resolutions.
- Create knowledge base articles to empower end-users with self-service support options.

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Collaboration:
- Work closely with cross-functional teams, including developers, administrators, and business stakeholders, to address Group Audit-related challenges.
- Collaborate with ServiceNow developers to implement improvements and updates.

Qualifications:

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Experience:
- Minimum of 2.5 years of experience as a Support Engineer with a focus on ServiceNow, specifically in Group Audit.
- Proven track record of successfully resolving ServiceNow support issues.

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Technical Skills:
- Strong knowledge of ServiceNow platform functionalities, especially in the context of Group Audit.
- Familiarity with scripting languages (JavaScript, etc.) used in ServiceNow configurations.

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Problem-Solving:
- Ability to analyze and solve complex technical problems efficiently.
- Excellent troublesho

📌 Job Title: ServiceNow Support Engineer (Pune)
🏢 HigHRise Solutions
📍 Pune