Job Description:

Key Responsibilities

Business Development & Recent Account Acquisition
- Identify, approach, and onboard Star Hotels, QSR chains, cloud kitchen networks,and leading HORECA groups for UCO sourcing.
- Build pipelines through proactive outreach, networking, industry events, and leveraging existing hospitality relationships.
- Prepare and deliver corporate presentations, commercial proposals, and value propositions for prospective clients.
- Drive multi-city and multi-region partnerships with national and regional chains.

Key Account Management
- Serve as the primary relationship owner for strategic customers.
- Understand client needs, contract terms, and operational expectations to ensure seamless service delivery.
- Coordinate with internal Operations, Compliance, Technology, and Finance teams to enable smooth onboarding and servicing.
- Ensure timely collection and complaint resolution for all assigned chains.

Commercial & Negotiation
- Engage with purchase teams, procurement heads, sustainability managers, and hotel/restaurant leadership.




- Develop commercial deals that are profitable, scalable, and long-term.
- Support contract drafting, sign-offs, renewals, and SLA adherence.

Client Engagement & Retention
- Conduct regular business reviews with key accounts to share performance, collection trends, and improvement plans.
- Ensure high levels of customer satisfaction and retention through consistent relationship-building.
- Identify cross-cluster or cross-city expansion opportunities for existing clients.

Internal Coordination & Reporting
- Work with regional teams to implement on-ground operations for national and regional chains.
- Maintain accurate records of customer interactions, contracts, and pipeline progress in the CRM.
- Provide weekly and monthly MIS/reporting to the Head of Key Accounts.

What We’re Looking For
- Bachelor’s degree or higher.
- 2–6 years of corporate/B2B sales experience, preferably in HORECA, hospitality,QSR, supply

📌 Key Accounts Manager (Mumbai)
🏢 DC Consultants
📍 Mumbai