Job Description:

Job Description :
- Leading the team members and ensuring the operational metrics have been adhered.
- Ensure the capacity thru hiring and managing all People Connect initiatives.
- Ensuring that self & team members are well training in resolving all the queries/requests/ of the customers.
- Responsible for end-to-end performance of the team.
- Works through all functions and Managers to achieve desired business KPIs like SLs, Quality/Shrinkage, and Attrition.

Skills and Qualifications:
- Any bachelor’s degree (Must be completed)
- Valuable command of English both oral and written.
- Ability to work independently within clearly defined parameters and accordingly take decisions.
- Ability to learn quickly and adapt to different situations with a sense of ownership & accountability.

Interview Mode
- Face to Face

Interview Methodology
- Aptitude Test
- Letter writing
- Operational Round

📌 Team Lead – Customer Operations (Pune)
🏢 HigHRise Solutions
📍 Pune