Job Description Job Title: Product Support Intern / Product Support Executive
n About the Role
n We're looking for a customer-first Product Support professional to help creators have a seamless experience on our platform. You'll be the bridge between our users and internal teams, ensuring issues are resolved quickly while identifying opportunities to improve creator engagement and satisfaction.
n Key Responsibilities
n n Respond to creator queries via messages and calls, received through the support dashboard, ensuring resolution within defined SLAs.
n Resolve creator concerns and provide timely, accurate solutions to ensure a great user experience.
n Monitor and respond to all reviews on the Play Store and App Store, addressing concerns and improving user satisfaction.
n Review and verify creator profiles to ensure compliance with platform guidelines and quality standards.
n Develop and execute communication plans for newly signed-up creators to improve activation, engagement and retention.
n Collaborate with Product, Tech, Finance and Brand Partnerships teams to resolve user issues and provide feedback for product improvements.
n Track recurring user issues, identify trends, and recommend process improvements.
n Maintain accurate records of support interactions and follow up until issues are resolved.




n n Requirements
n n Bachelor's degree (or currently pursuing one for Internship).
n Excellent verbal and written communication skills in English and Hindi. Additional regional languages are a plus.
n Robust problem-solving and interpersonal skills.
n Take end-to-end ownership to ensure tasks are completed efficiently and on time.
n Customer-centric mindset with empathy and patience.
n Comfortable making outbound calls and handling user interactions.
n Ability to multitask and work in a fast-paced startup environment.
n Basic knowledge of Google Sheets/Excel and productivity tools.
n n Preferred Skills
n n Prior experience in customer support, operations, or community management is a plus.
n Familiarity with mobile apps, creator economy, or social media platforms is an advantage.
n Strong attention to detail and ability to identify process improvement opportunities.
n n What You'll Learn
n n End-to-end product support and customer success.
n Cross-functional collaboration with Product, Tech, and Partnership teams.
n User engagement and retention strategies.
n Data-driven problem solving and operational excellence.
n Exposure to startup operations and product development.
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📌 Product Support Intern (Raigarh)
🏢 LehLah
📍 Raigarh