We are hiring at eClerx for Operations Manager ( International Voice / Chat process )

- Offered Designation: Senior Process Manager
- Candidate's Current Designation should be: Operations Manager (International Voice / Chat process )
- Preferred Industry: Telecom
- Location: Pune (Work from Office )
- Shift: Rotational Night Shifts

Must have experience

- 12+ years of experience into International BPO , Voice or Chat process , Retention , Sales, upselling , CSAT , FCR , AHT .
- Candidate must be a Graduate.
- Perform audits and quality checks on Team Leads & Floor Supports
- Provide feedback to the Team Leads & Floor Supports periodically on their performance
- Ensure cross skilling and periodic process re-verification to ensure resource pool
- Perform Training Need Identification for teams
- Perform Bottom Quartile Management

Please Note

Only shortlisted candidates will be contacted .

Candidates with current BFSI or healthcare or payments process are not eligible for the role.

APPLY TODAY ! Yogita. M [email protected]

📌 Operations Manger (Voice / Chat Process) (Pune)
🏢 eClerx
📍 Pune