- 8-10 Years as a project Manager CRM experience- At Least 5 Years Location
- Pune Ahmedabad Gandhinagar 5 days Work from Office Np- 30 days till August Mid third Week Job Summary We are seeking a highly experienced and results-driven Project Manager with over 10 years of experience in managing end-to-end technology and digital transformation initiatives including at least 5 years of direct experience with CRM platforms The ideal candidate will lead complex CRM implementation or enhancement projects drive cross-functional collaboration and ensure on-time within-budget delivery aligned to business goals Key Responsibilities Lead full lifecycle project management for CRM initiatives
- including planning execution monitoring and closure
- across multiple functional teams Manage CRM product implementations customizations upgrades and integrations with enterprise systems e g ERP marketing automation support systems like Service Now Collaborate with business stakeholders product owners and technical teams to define project scope success criteria timelines and budgets Drive requirements gathering and documentation of business processes functional technical specs and user stories aligned with CRM capabilities Identify and mitigate risks manage project dependencies and proactively resolve project issues Lead cross-functional teams including developers QA business analysts and third-party vendors Ensure adherence to agile or hybrid delivery methodologies governance standards and best practices Monitor key performance indicators KPIs project health metrics and prepare executive-level reports and dashboards Champion CRM product roadmap alignment and advocate for continuous improvement and scalability Qualifications Bachelor s or Master s degree in Computer Science Information Systems Business Administration or related field 10 years of total experience in project management with 5 years of hands-on CRM product experience Salesforce Microsoft Dynamics CRM etc Proven success in leading CRM transformation migration or large-scale implementation projects Robust understanding of CRM functionalities like Sales Service Marketing Customer Data and Analytics Experience with integration technologies APIs middleware data governance and change management practices Project Management certifications preferred PMP PRINCE2 or Agile Certified Practitioner Proficient in using tools like JIRA Confluence or Service Now Excellent communication stakeholder management and leadership skills Preferred Skills Familiarity with Customer Experience CX strategy and omnichannel CRM design Understanding of data-driven CRM strategies including personalization segmentation and automation