Job Description Location: Outer Ring Road, Banaswadi, Bangalore
n Timings: Day shifts only (no night shifts); 5 day work week post probation (rotational week off)
n Role type: Phone-based & client-facing | D2C premium brand | Not a store role
n Sunday (www.sundayrest.com) is a profitable, fast-growing direct-to-consumer (D2C) brand in the premium sleep space. We are a youthful, customer-obsessed team on a mission to transform how India sleeps. With the right balance of startup energy and structured processes, we deliver premium products backed by world-class service.
n Role Overview
n As a Customer Experience Specialist, you will be the voice of Sunday for customers after their purchase. This is a high-touch, premium-service role where empathy, polished communication, and responsibility are critical. You will ensure smooth deliveries, resolve issues with professionalism, and build trust that leads to loyalty, referrals, and repeat business.
n Key Responsibilities
n n Be the single point of contact for customers post-purchase, ensuring smooth delivery and onboarding
n Handle queries related to deliveries, delays, returns, exchanges, and the 100 Nights Trial with empathy and professionalism
n Manage escalations tactfully, protecting customer trust and brand reputation
n Proactively engage with premium customers to deliver a 5-star experience
n Educate customers on product care, warranty usage, and maintenance for long-term satisfaction
n Collaborate with internal teams (logistics, operations, sales) to resolve issues quickly and effectively
n Maintain accurate interaction records in CRM and share feedback for process improvement




n Track and improve key customer satisfaction metrics such as NPS, CSAT, and repeat purchase rates
n n Role Requirements
n n Excellent spoken and written communication skills
n Strong interpersonal skills with empathy and problem-solving ability
n Professional demeanour to handle discerning customers responsibly
n A customer-first mindset with the ability to go the extra mile
n Adaptability in a fast-paced, dynamic environment
n n Preferred Qualifications
n n 3+ years of experience in customer service or client-facing roles in premium industries (hospitality, airlines, banking, luxury retail, or D2C)
n Customer service experience in organisations or sectors with premium focus such as American Express, MPower, Aviation, Taj, Oberoi, Marriott
n Graduate degree preferred
n Fluency in English and at least one Indian language (Hindi or South Indian)
n n Compensation
n 6,00,000 to 10,00,000 per annum (depending on interview performance and caliber)
n Perks & Benefits
n n 5 lakh private medical insurance coverage
n Annual health/hobby learning sponsorship up to 25,000
n Access to 2 qualified training programs per year
n Professional yet informal work environment that encourages collaboration
n 30-50% employee discount on all Sunday products
n Monthly team outings and sponsored get-togethers
n n Why Join Sunday?
n n Be part of a profitable, fast-growing brand that values people and professionalism
n Get exposure to premium customer success practices and standards
n Build a career with visibility and growth in a company redefining sleep in India
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📌 Customer Service Specialist (Bengaluru)
🏢 Sunday
📍 Bengaluru