About Role
We're looking for a Principal Product Designer to help shape the future of enterprise AI software. This is not a traditional UX role.
You'll define how AI-powered enterprise applications should feel, behave, and earn user trust. You'll partner with Product, Engineering, AI, and Customer Success to simplify complex workflows, build reusable design systems, establish design standards, and create experiences customers genuinely enjoy using.
This role will influence product strategy, mentor designers, and help establish design as a strategic capability across the company.
Problems We Area looking to Solve
Reduce complexity across enterprise workflows
Build AI-native user experiences instead of simply adding AI features
Create explainable and trustworthy AI interactions
Improve adoption through intuitive design
Design reusable interaction patterns across products
Build experiences that customers can successfully use from Day 1
Turn customer feedback into measurable product improvements
Key Responsibilities
Product Design Leadership
Lead end-to-end product design for major platform initiatives
Influence product strategy through customer insights and design thinking
Drive design decisions from discovery through launch and adoption
Partner closely with Product Managers on problem definition before solutions are built
AI Experience Design
Design experiences across:
AI Copilots
AI Agents
Conversational Interfaces
Workflow Automation
Content Generation
Recommendations
Explainable AI
Human-in-the-loop experiences
Create interaction models that balance automation with user control.
Customer Discovery & Research
Lead research activities including:
Customer interviews
Journey mapping
Usability testing
Design validation
Concept testing
Workflow analysis
Translate insights into product opportunities.
Design Systems
Own and evolve Milestone's design system.
Create:
Components
Interaction patterns
AI design guidelines
Accessibility standards
Enterprise UX principles
Ensure consistency across multiple products.
Design Excellence
Raise the quality bar across the organization by
mentoring designers
reviewing designs
improving design processes
establishing best practices
introducing AI-powered design workflows
Cross-functional Leadership
Work closely with Product Management, Engineering, Sales & Marketing
Influence decisions without direct authority.
Ideal Candidate Profile
A product-focused UX professional passionate about AI, enterprise SaaS, and solving complex problems through elegant, user-centered design.
Required Experience & Qualifications
10+ years of UI/UX or Product Design experience.
Strong portfolio of B2B SaaS or enterprise products.
Experience designing AI-assisted experiences.
Expertise in Figma and prototyping tools.
Strong understanding of UCD, accessibility and usability.
Technical Skills
Figma
FigJam
Prototyping
Design Systems
Information Architecture
Interaction Design
Accessibility (WCAG)
Design Tokens
Component Libraries
Key Focus Areas
AI-First Product Design
Conversational & Multimodal UX
User Research
Design Systems
Enterprise SaaS
Rapid Prototyping
Capabilities
Product Design
UX Research
UI Design
AI Interaction Design
Conversational UX
Design Systems
Prototyping
Stakeholder Communication
KPI and Metrics
Product usability improvements
User adoption
Reduced task completion time
Customer satisfaction
Design delivery velocity
Accessibility compliance
Design system adoption
Stakeholder satisfaction
Qualifications
Bachelor's/Master's in Design, HCI, Computer Science or related field.
Expertise in Figma, Adobe XD or equivalent.
Experience with AI-assisted design tools preferred.
B2B SaaS / Martech / DXP experience preferred.
What We Offer
Competitive salary and performance-based incentives.
Comprehensive benefits package.
Opportunity to work in a collaborative and creative environment.
Career growth and professional development opportunities.
A chance to be part of a global team that makes a significant impact in the industry.
How to Apply
Interested candidates are invited to submit their resume along with portfolio and a cover letter outlining their qualifications and vision for the role plus previous experience align with key attributes, responsibilities, clear wins or learnings.