Job Description:

Job Summary:
We are seeking a seasoned skilled with 6-7 years of experience in managing Digital Adoption Platform team at
Manager level and work along with our growing Customer Success team within our Digital, Data and Technology function. This
role is crucial in enhancing the end-user experience across our software portfolio, ensuring the successful adoption of our
digital tools, which are both key to us maximizing the value of our investments and continuously improving our user experience.
The role will be the product owner of our digital adoption product, VisualSP, and will lead the creation of engaging content and
walkthroughs for our suite of software platforms. The ideal candidate will be a proactive individual who can take initiative and
work independently with minimal supervision, collaborating effectively with a diverse range of stakeholders.
Key Responsibilities:
 Content Creation: Develop high-quality, engaging informative digital content including tutorials, guides (some role
specific),



and walkthroughs to support users in navigating our software platforms, leveraging pre-existing content and
knowledge from software SME’s.
 User Experience Enhancement via Web Analytics: Utilise Microsoft Clarity and PowerBI to view usage metrics
and insights, helping to understand user behaviour and improve the digital adoption process. Continuously improve
the end-user experience by identifying pain points and providing solutions through effective digital adoption strategies.
Leverage PowerBI to analyse and visualize data, providing actionable insights to enhance user experience and
adoption strategies.
 Training and Support: Conduct regular training sessions and provide ongoing support to a small community of
Digital Adoption Product content creators to ensure proficiency (including live demos, webinars and hands-on
workshops). Provide continuous support [through a dedicated helpdesk or support team] to address any issues or
questions users ma

📌 Digital Adoption Platform Success (Delhi)
🏢 Acura Solution
📍 Delhi