This role is part of our Customer Success team. Customer success is central to the company's growth plans and is the core differentiator between ParallelDots and competitors in the market. We are known for our efficient, flexible, and delightful customer service. We have set ourselves a high benchmark and strive to achieve higher.
Customer Success team is responsible for delivering all client projects. The ticket of a single project runs in 100s of thousands of dollars, making the relationship building and nurturing with the client key to success. This role is at the confluence of sales, product, engineering, data science and data ops verticals - where all come together to deliver complex AI projects for our clients. Customer Success offers the best exposure to business context, tech, internal functioning of all verticals within the company and client relationships.
As we head into years of strong growth, we have some exciting problem statements to solve for
We look for leaders who come in with ownership and initiative to propel the company towards next stages of growth.
Roles and Responsibilities
You will execute end-to-end onboarding of a client onto ParallelDots platform.
You will execute of all change management requests from the clients.
You will deliver all client requirements during the course of the project.
You will assist Project Managers (PMs) in delivering ROI to the client.
You will assist PMs in making project operations more efficient.
You will deliver quality in the data processed.
You will ensure reliability and integrity of the data reported to the client
Skills and Qualifications
Expertise in using intermediate excel and exposure to advance excel will be preferred.
A rich prior workplace experience like working in startups or a challenging profile will be
preferred.
Diligence and sincerity - meeting the client deliverables on time without fail will be an
significant qualifier.
Effective communication - abilit