Roles and Responsibilities:
- Lead IT infrastructure operations including End User Computing, servers, networking, and IT Helpdesk across the region.
- Drive adoption of AI tools (Microsoft Copilot, Claude, NotebookLM, etc.) and automation initiatives to streamline IT and business operations.
- Manage and optimize ITSM platform (ServiceNow) to ensure SLA-driven, high-quality IT service delivery.
- Monitor, track, and drive strategic IT initiatives and update project status to senior business leaders.
- Develop and publish IT performance reports, dashboards, and KPIs for leadership visibility.
- Implement and enforce data security, network security, and Disaster Recovery (DR) policies across the region.
- Manage relationships with IT vendors, including contract negotiations, SLA monitoring, and performance reviews.
- Lead, mentor, and develop local IT teams to build regional capability and self-sufficiency.
- Collaborate with business leaders and stakeholders across India and the Middle East to identify gaps in processes and propose technology-driven improvements.




- Present business cases and IT roadmaps to senior leaders and steering committees for approvals.
- Work with internal and external auditors on compliance requirements related to IT and business processes.
- Support ERP transformation initiatives and participate in IT budgeting.
- Travel to offices across India and the Middle East as required.

Candidate Requirements:

Overall Experience:
- 12+ years of relevant experience in IT management and leadership roles.
- Strong knowledge of IT Infrastructure, End User Computing, Networking, and Applications.
- Hands-on experience with AI tools, Automation, Helpdesk, and ITSM (ServiceNow).
- Strong exposure to working with senior business leaders and presenting business cases and status updates.
- Good people/team management experience.
- Robust understanding of data security, DR, network security, and vendor management.
- Good understanding of business processes in

📌 IT Manager (India)
🏢 AMETEK
📍 India