Description
This role is for one of the Weekday's clients
Salary range: Rs 300000 - Rs 1000000 (ie INR 3-10 LPA)

Experience: 2+ yrs
Location: Hyderabad
Job Type: Full-Time

We are looking for a customer-focused Customer Support & Implementation Specialist to provide exceptional support and implementation services for SaaS-based business applications. This is a client-facing role where you will work directly with business owners, store teams, and end users to ensure seamless onboarding, effective product adoption, and prompt issue resolution.
You will play a key role in onboarding new customers, configuring systems, troubleshooting software and operational issues, and delivering outstanding customer support across calls, emails, chats, and ticketing platforms. The ideal candidate is a proactive problem-solver who enjoys helping customers, communicates technical concepts clearly to non-technical users, and takes ownership of issues until they are fully resolved.

Requirements
Key Responsibilities
- Deliver customer support through phone, email, chat, and ticketing systems,



ensuring timely and effective issue resolution.
- Assist with onboarding current customers, system configuration, implementation, and go-live activities.
- Troubleshoot software, POS systems, payment processing, device connectivity, user accounts, and application-related issues.
- Guide business owners and store teams in effectively using the platform and resolving day-to-day operational challenges.
- Investigate technical issues, document findings, and escalate product bugs or complex cases to internal engineering and product teams.
- Monitor customer issues proactively, provide regular follow-ups, and ensure complete resolution within agreed service levels.
- Coordinate with cross-functional teams to support smooth product implementations and enhance the overall customer experience.
- Maintain accurate documentation of customer interactions, troubleshooting steps, and implementation activities.
- Pri

📌 POS SAAS Support Executive (Hyderabad)
🏢 Weekday AI
📍 Hyderabad