Job Description Customer Support Executive
n L'étoile Patisserie | Jubilee Hills, Hyderabad
n Employment Type: Full-time, On-site
n About L'étoile Patisserie
n L'étoile Patisserie is a premium patisserie based in Jubilee Hills, Hyderabad, offering freshly made breads, spreads, desserts and other bakery products. We focus on quality, freshness and delivering an excellent customer experience.
n Role Overview
n We are looking for a polite, organised and customer-focused Customer Support Executive to assist customers with their orders, coordinate with internal teams, track deliveries and collect customer feedback.
n The candidate will act as the primary point of contact for customers from the time an enquiry is received until the order is successfully delivered.
n Key Responsibilities
n n Attend customer calls and respond to enquiries through WhatsApp and other communication channels.
n Help customers with product information, pricing, availability, subscriptions and delivery-related queries.
n Confirm customer orders, delivery addresses, payment details and preferred delivery timings.
n Enter and maintain accurate order details in the order-tracking system.
n Coordinate with the kitchen, packing, dispatch and delivery teams.
n Track orders until successful delivery and provide timely updates to customers.
n Inform customers proactively in case of delays, changes or delivery issues.




n Assist with order modifications, cancellations, missing items and basic complaints.
n Follow up with customers after delivery and collect feedback.
n Record customer complaints, preferences and suggestions.
n Encourage satisfied customers to share reviews and testimonials.
n Escalate product quality, payment, or serious customer concerns to the Operations Manager.
n Prepare daily reports on orders, customer enquiries, complaints and feedback.
n n Candidate Requirements
n n Good verbal and written communication skills.
n Ability to communicate in English, Telugu and Hindi.
n Polite, patient and comfortable speaking with customers over the phone.
n Valuable organisational and coordination skills.
n Basic knowledge of Microsoft Excel or Google Sheets.
n Ability to handle multiple orders and customer enquiries efficiently.
n Willingness to work during peak order and delivery hours.
n Previous experience in customer support, hospitality, food delivery, retail, e-commerce or order coordination is preferred.
n n Ideal Candidate
n The ideal candidate is approachable, responsible and proactive. They should enjoy interacting with customers, solving problems and ensuring that every order is handled smoothly from confirmation to delivery.
n How to Apply
n Interested candidates may apply through LinkedIn or share their updated résumé at

📌 Customer Support Executive (Hyderabad)
🏢 L'etoile
📍 Hyderabad