Job Description Head – Projects Quality, Business Excellence & Innovation
n Function
n n Projects / Business Excellence
n n Reporting To
n n MD / CEO / Executive Director
n n Location
n n Mumbai
n n Role Purpose
n n Build and institutionalize a robust quality culture across the entire real estate project lifecycle.
n Drive excellence from design, approvals, construction, handover, and post-possession.
n Improve project quality, delivery predictability, and customer satisfaction.
n Promote innovation in construction methodologies, materials, and technology.
n Enhance brand differentiation through superior quality and operational excellence.
n n Key Responsibilities
n 1. Project Quality Management
n n Establish quality standards for design, engineering, and construction.
n Review design coordination among Architectural, Structural, and MEP consultants.
n Standardize material specifications and quality benchmarks.
n Monitor execution quality across civil, finishing, MEP, and external development works.
n Implement stage-wise quality gates (Design Freeze, Mock-ups, Sample Flats, Pre-Handover Audits).
n Conduct periodic quality inspections and site audits.
n Ensure timely closure of Non-Conformance Reports (NCRs).
n Minimize rework, snag lists, seepage, water leakage, and maintenance defects.
n Drive continuous quality improvement across all ongoing projects.
n n 2. Standardization & Process Excellence
n n Develop and implement Project Execution SOPs.
n Establish standardized construction quality checklists.
n Implement snag management and quality tracking systems.
n Standardize consultant coordination protocols.
n Define uniform handover and possession standards.
n Develop standard BOQs, specifications, and material standards.
n Benchmark quality practices across luxury, premium, redevelopment, and affordable housing projects.
n Drive process standardization across all project sites.
n n 3. Customer-Centric Quality
n n Strengthen Voice of Customer (VOC) across the customer lifecycle.




n Monitor quality from booking through possession and Defect Liability Period (DLP).
n Analyze customer complaints and identify recurring quality issues.
n Reduce the gap between sample flat quality and delivered product.
n Improve customer handover experience.
n Ensure timely resolution of post-possession defects.
n Improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS).
n n 4. Innovation & Technology
n n Identify and implement modern construction technologies.
n Evaluate Aluform, Precast, Prefabrication, Drywall Systems, and Modular Construction.
n Introduce sustainable materials and green building practices.
n Drive adoption of cost-effective and durable construction solutions.
n Implement BIM and digital project monitoring tools.
n Introduce quality inspection and snag management applications.
n Promote PropTech solutions across projects.
n Balance cost, speed, and quality through innovation.
n n 5. Governance & Compliance
n n Ensure compliance with RERA commitments and approved specifications.
n Monitor adherence to local authority regulations.
n Ensure compliance with contractual quality commitments.
n Support Legal and Customer Care teams in quality-related disputes.
n Identify quality risks during project planning and feasibility.
n Strengthen governance through regular compliance audits.
n n 6. Capability Building & Leadership
n n Train engineers, project teams, and contractors on quality standards.
n Promote best construction and finishing practices.
n Build customer-focused project delivery culture.
n Mentor Project Heads and QA/QC teams.
n Conduct quality awareness and technical training programs.




n Foster a culture of quality ownership and continuous improvement.
n n Key Success Metrics (KPIs)
n n Reduction in customer complaints per unit.
n Reduction in project rework costs.
n Reduction in snag count during handover.
n Reduction in water leakage and seepage complaints.
n Improvement in First-Time-Right handovers.
n Improvement in project quality audit scores.
n Improvement in Customer Satisfaction (CSAT).
n Improvement in Net Promoter Score (NPS).
n Increased adoption of innovative construction technologies.
n Reduction in execution deviations from approved specifications.
n Higher compliance with quality standards and SOPs.
n Timely closure of NCRs and quality observations.
n n Ideal Candidate Profile
n Education
n n B.E. Civil Engineering or Bachelor of Architecture.
n MBA / M.Tech preferred.
n n Experience
n n 18–25 years in Real Estate Development or Construction.
n Experience in large residential, commercial, or mixed-use developments.
n Strong exposure to project execution and construction quality.
n Experience in QA/QC systems and finishing quality.
n Expertise in customer handover and possession management.
n Experience managing multiple consultants and large project portfolios.
n n Critical Competencies
n n Strong knowledge of construction quality management.
n Expertise in project execution and finishing excellence.
n Practical understanding of in office construction challenges.
n Strong analytical and problem-solving skills.
n Ability to influence Project Heads, Consultants, and Contractors.
n Leadership and stakeholder management capabilities.
n Customer-centric approach to project delivery.
n Process improvement and operational excellence mindset.
n Strong governance and compliance orientation.
n Strategic thinking with execution focus.
n High attention to detail and finishing quality.
n Ability to drive innovation and digital transformation in construction.
n Excellent communication, negotiation, and decision-making skills.
n

📌 Head of Quality Control (Raigarh)
🏢 Ajmera Realty & Infra India
📍 Raigarh