Job Description Job Title: Customer Service Executive
n Location: Vikhroli
n Experience: 0-2 Years
n Working Days: 5/6 Days a Week
n Weekly Off: 1 or 2 Rotational Week Off
n Employment Type: Full-Time
n Interview Type: Face-to-face Interview
n Job Summary
n We are looking for enthusiastic and customer-focused Customer Service Executives to join our team in Vikhroli, Mumbai. The ideal candidate will be responsible for handling customer queries, providing accurate information, resolving concerns, and ensuring a positive customer experience. Freshers and candidates with up to 2 years of experience are welcome to apply.
n Key Responsibilities
n n Handle Inbound/Outbound customer interactions via phone, email, chat, or other communication channels.
n Respond to customer inquiries in a professional and timely manner.
n Resolve customer complaints and escalate complex issues when required.
n Maintain accurate records of customer interactions and transactions.
n Provide product, service, and process-related information to customers.
n Follow company policies, quality standards, and customer service guidelines.
n Meet individual and team performance targets.
n Coordinate with internal departments to ensure timely issue resolution.




n Build and maintain positive customer relationships.
n n Required Skills & Qualifications
n n Graduate/Undergraduates can apply (depending on company requirements).
n Excellent verbal and written communication skills in English;
n Basic computer proficiency and familiarity with MS Office.
n Good problem-solving and interpersonal skills.
n Ability to work in a fast-paced environment.
n Customer-centric attitude and willingness to learn.
n n Preferred Qualifications
n n 0-2 years of experience in customer service, customer support, BPO, call center, or related roles.
n Freshers with solid communication skills are encouraged to apply.
n n Working Conditions
n n Location: Vikhroli, Mumbai
n Shift: Rotational shifts (if applicable)
n Working Days: 5/6 days per week
n Weekly Off: 1 or 2 rotational week off
n n What We Offer
n n Competitive salary and incentives (if applicable)
n Training and career development opportunities
n Supportive work environment
n Growth opportunities within the organization
n n How to apply:
n Click on the below mentioned link to register and apply for this job.
n https://smrtr.io/xfc86

📌 Customer Support Representative (Raigarh)
🏢 WNS
📍 Raigarh