Job Description:

Job Description
- Implement a customer experience vision and strategy that aligns with our company’s mission and values. Champion the voice of the customer and drive a customer-centric mindset at every level
- Collect, analyze, and interpret NPS data of 811 customers to evaluate customer sentiment and satisfaction level
- Identify patterns, trends, and key drivers affecting 811 customer experience
- Collaborate with data analysts to create comprehensive reports and visualizations for senior management
- Conduct in-depth analysis to gain insights into customer behaviours, preferences, and pain points
- Synthesize customer feedback from various sources to uncover opportunities for improvement
- Provide actionable recommendations to enhance 811 customer satisfaction and loyalty
- Collaborate with cross-functional teams to develop and execute strategies based on NPS insights
- Monitor changes in NPS scores over time and track improvements resulting from implemented strategies




- Stay updated on industry trends and best practices related to customer experience and NPS measurement
- Effectively communicate insights and recommendations to stakeholders at all levels
- Collaborate with marketing, product, technology and customer service teams to align efforts toward improving customer satisfaction

Job requirements
- A bachelor’s degree in engineering or a related field along with a master’s degree
- Prior experience in customer experience or product management
- Robust analytical skills with the ability to interpret complex data and translate it into actionable insights
- Exceptional communication skills, both written and verbal, for effectively presenting findings to diverse audiences
- Detail-oriented with a passion for improving customer experiences and driving positive change
- Leadership skills with the ability to motivate and inspire your team
- Creativity and innovation skills with the ability to generate new ideas and solutions
- Collaboration skill

📌 Hiring for Leading Companies (Mumbai)
🏢 Acura Solution
📍 Mumbai