About Bolna
Bolna is Voice AI infrastructure built for India - and now for the world. We help businesses deploy intelligent voice agents that can call, converse, and convert in any language, at scale. From collections to customer support to sales, our agents handle millions of conversations so humans don’t have to.

We’re a YC F25 company, backed by General Catalyst, with 1,050+ paying customers and growing rapid. Our team of ~40 is based in Bengaluru.

About the role
This isn't a relationship-management role that escalates technical problems to someone else. Think of it as a technical product manager who also happens to own the relationship.

Bolna's agents run on a stack of ASR, LLM, TTS, and telephony providers stitched together in real time - and every enterprise client is running that stack against a business outcome that actually matters to them: a payment collected, a delivery confirmed, a candidate screened.

When something breaks - a latency spike, a misfired transfer,



a prompt drifting off-script under a live client's traffic - you're the first person who has to understand why. Not eventually. In enough technical depth to either fix it yourself or tell engineering exactly what's wrong.

Day to day, that looks like:
- Reading transcripts and logs, forming a hypothesis - was it ASR, the LLM, TTS, or the telephony leg - and arguing that hypothesis with the person who can fix it.
- Writing and rewriting prompts under real client constraints.
- Working closely with Bolna's own PMs and engineers - bringing them problems worth solving, backed by evidence, not a client complaint forwarded verbatim.
- Noticing when you've fixed the same thing three times manually, flagging it, and getting the product team to build it instead.

This role rewards high agency and real ownership. You don't wait to be told what to fix - you find it and drive it to resolution.
If you'd rather diagnose a call failure than write a status update about one, this is the CS job you actually wan

📌 AI Client Success (Bengaluru)
🏢 Bolna
📍 Bengaluru