Job Description:

Role Summary

The Assistant Manager – QA is responsible for ensuring high accuracy, compliance, and client-defined quality standards across KPO deliverables. The role focuses on auditing, process improvement, team coaching, and data-driven quality management.

Key Responsibilities

Quality Monitoring & Audits
- Conduct regular quality audits of deliverables, reports, and transactions.
- Review complex outputs to ensure compliance with SOPs, client, and regulatory requirements.

Process Improvement (QA/QC)
- Analyze quality data to identify trends and root causes of errors (RCA).
- Implement corrective and preventive actions (CAPA).
- Maintain SOPs, quality checklists, and audit frameworks.

Client & Stakeholder Management
- Conduct calibration sessions with internal teams and clients.
- Prepare and share quality dashboards, error analysis, and performance reports.
- Handle client escalations related to quality.

Team Leadership & Coaching




- Mentor and guide QA analysts and operational teams on quality standards.
- Identify training needs and support skill development programs.
- Provide regular feedback to improve individual and team performance.

Compliance & Risk Management
- Ensure adherence to internal policies and external compliance standards (ISO, data privacy, etc.).
- Support internal and external audits and ensure audit readiness.

Skills & Qualifications
- Experience: 4–5+ years in Quality Assurance within BPO/KPO or similar domains.
- Technical Skills: Solid MS Excel and PowerPoint skills; data analysis exposure preferred.
- Quality Tools: Knowledge of RCA, CAPA, FMEA, Lean Six Sigma (preferred).
- Soft Skills: Strong analytical ability, clear communication, attention to detail, and leadership mindset.

📌 Vacancy for QA (Jabalpur)
🏢 PS Human Resources and Consultants
📍 Jabalpur