Description
Job Purpose
This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.

Responsibilities
Key Responsibilities

AEP Coordination & Sales Enablement
- Counsel Students for programs offered by the institution
- Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)
- Educate AEP’s about the product portfolio and services.
- Auditing the process of AEP’s, including assessing call quality by AEP’s
- Coordinating with the AEP and students for all admission related documentation and queries
- Conducting training sessions for AEP counsellors at regular intervals
- Resolving all critical student cases and center cases reported from various department
- Assists AEP resources to sell to manage leads.
- Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.

Lead Management
- Allocate leads to AEP's as per the agreed grid with the TM and AM




- Ensure service levels are met at all times, both internally and externally
- Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
- Manage walk-ins & counsel leads at the Learning Center

MIS & Reports
- Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts
- Track lead queries, follow up with AEPs to resolve & maintain MIS

Stakeholder Collaboration
- work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs

Qualifications
Requirements- Skills & Competencies
- Robust communication and interpersonal skills
- Counseling and problem-solving abilities
- Stakeholder management and coordination
- Proficiency in CRM tools (Salesforce preferred), MS Office Suite
- Attention to detail, process orientation, and multitasking
- Ability to work independently and as part of a team
- High customer-centri

📌 Associate Student Counsel (Mumbai)
🏢 Foundation SVKM
📍 Mumbai