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Portal Management:
Maintain and update company profiles on B2B platforms (IndiaMART, GEM, etc.) with accurate product information and compelling visuals.
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Inquiry Handling:
Respond promptly to inquiries, qualify leads based on potential, and escalate them to the appropriate sales or management team.
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Lead Follow-up & Nurturing:
Monitor and track leads from online portals; ensure timely follow-ups and maintain conversion records.
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Content Optimization:
Collaborate with internal teams to keep product listings updated—descriptions, pricing, images, certificates, etc.—to ensure maximum visibility.
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Campaign Management:
Coordinate with platform account managers to plan and execute paid promotions, banner ads, and visibility boosters.
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Reporting & Analytics:
Prepare weekly and monthly performance reports highlighting key metrics such as inquiry count, response time,
and conversion ratios.
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Platform Communication:
Act as the liaison between the company and B2B platforms, resolving issues and exploring opportunities for better exposure.
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Competitor Analysis:
Regularly monitor competitor listings and implement improvements to stay competitive in the marketplace.
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Internal Coordination:
Work closely with the sales, marketing, and design teams to ensure seamless content updates and promotional planning.
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Customer Database Maintenance:
Maintain and update a structured lead database, ensuring that all customer interactions and outcomes are properly logged and tracked.
Qualifications:
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Bachelor's degree in Business, Marketing, or a related field
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1–3 years of experience in B2B portal management (IndiaMART, GEM, etc.)
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Proficient in MS Excel and online portal dashboards
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Solid communication, analytical, and follow-up skills
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Detail-oriented with a proactive atti
📌 We Are HiringB Sales Support Executive – Portals (Surat)
🏢 Mspire Ventures
📍 Surat
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