The Senior Specialist - IFM is responsible for managing all infrastructure and facilities management services of the bank, ensuring operational efficiency. This vital role ensures the smooth functioning of day-to-day maintenance and facilities, contributing to the overall operational effectiveness of the bank.
Primary Responsibilities
- Manage essential services such as reception, security, maintenance, mail, archiving, cleaning, catering, waste disposal, and recycling.
- Ensure that basic facilities are well-maintained.
- Implement performance management techniques to monitor and demonstrate achievement of agreed service levels and lead improvement initiatives.
- Ensure that facilities meet compliance standards and government regulations.
- Support future planning by forecasting the facility’s upcoming needs and requirements.
- Adhere to reporting procedures as per the bank's standards and requirements.
- Supervise facility refurbishments, renovations, and any necessary replacements and repairs.
- Generate and present regular reports and reviews of facility-related budgets, finances, contracts, expenditures, and purchases.
- Prepare documents to put out tenders for contractors.
- Liaise with external vendors to ensure effective administrative services.
- Set up Standard Operating Procedures for managing the critical environment and ensure compliance at the site.
- Plan and monitor appropriate facility management staffing levels and ensure efficient utilization.
- Provide training to on-site teams on equipment procedures and implementation, ensuring all desired training is completed as scheduled.
- Communicate workplace safety precautions to employees.
- Develop contingency plans for uncertain situations, such as unexpected equipment breakdowns.
- Capture and share best-practice knowledge among the team.
Secondary Responsibilities
- Collaborate with business/support units and provide them with requisite materials and services to support