Job Description Job Summary:
n The Operations Manager will be responsible for overseeing end-to-end operations across outlets/central kitchen, ensuring efficiency, quality, and profitability. The role involves managing teams, streamlining processes, maintaining service standards, and driving business growth while ensuring compliance with company policies.
n Key Responsibilities:
n 1. Operations Management
n n Oversee daily operations of outlets/central kitchen
n Ensure smooth functioning of all departments (kitchen, service, stores)
n Monitor service quality, food quality, and operational efficiency
n n 2. Team Leadership & Management
n n Lead, train, and manage cross-functional teams
n Ensure proper staffing, scheduling, and productivity
n Conduct performance reviews and drive team development
n n 3. Process & Quality Control
n n Implement and maintain SOPs across operations
n Ensure adherence to hygiene and food safety standards (FSSAI)
n Conduct regular audits and ensure corrective actions
n n 4. Cost & Inventory Management
n n Monitor food cost, labor cost, and overall operational expenses
n Work closely with procurement and store teams for inventory control
n Minimize wastage and improve efficiency
n n 5. Customer Experience
n n Ensure high levels of customer satisfaction
n Handle escalations and improve service standards
n Implement feedback-driven improvements
n n 6. Reporting & Coordination
n n Prepare daily/weekly/monthly reports on operations
n Coordinate with management for business planning and expansion
n Drive process improvements and operational strategies
n n Requirements:
n n Proven experience as Operations Manager in F&B; / hospitality industry
n Strong leadership and team management skills
n Experience in handling multi-unit operations / central kitchen preferred
n Good understanding of P&L;, cost control, and inventory management
n Ability to work in a fast-paced setting
n n Qualifications:
n n Graduate / MBA / Hotel Management preferred
n 5–10 years of relevant experience
n n Key Skills:
n n Operations Management
n Team Leadership
n Cost Control & Budgeting
n Process Improvement
n Problem Solving
n Communication Skills
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