Job Title: Cisco IQ Link Deployment Engineer

Role Type: Customer / Program Support Engineer

Job Overview

We are looking for a deployment and support engineer to act as a Customer/Program Support Engineer. In this role, you will be responsible for onboarding customers to Cisco IQ Link, ensuring successful deployment, telemetry integration, issue resolution, and overall adoption across the theatre.

Key Responsibilities

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Deployment & Configuration: Deploy and configure Cisco IQ Link on virtualization platforms including VMware ESXi, Hyper-V, and KVM.

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Prerequisite Validation: Configure and validate deployment prerequisites such as Static IP, DNS, SNMP, SSH, HTTPS, and NTP.

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Telemetry Integration: Integrate telemetry with various Cisco platforms, including Catalyst Center, Intersight, Meraki, SD-WAN Manager, and Webex Control Hub.

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Troubleshooting & Support: Troubleshoot customer IT infrastructure issues involving DNS, DHCP, firewalls, proxies, device credentials, and SNMP. Validate telemetry health to ensure successful onboarding.

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Customer Engagement:



Conduct customer onboarding sessions and weekly office hours. Track deployments, resolve blockers, and hand over completed setups to the customer success team.

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Agile Collaboration: Participate in daily scrum meetings and provide regular deployment status updates.

Required Skills & Qualifications

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Networking Fundamentals: Strong knowledge of TCP/IP, DHCP, DNS, VLANs, Routing, Firewall, and Proxy/NAT.

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Protocols: Hands-on experience with SSH, HTTPS, SNMP v2c/v3, NTP, and related network protocols.

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Virtualization: Expertise in working with VMware ESXi/vCenter, Hyper-V, and KVM environments.

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Cisco Ecosystem: Familiarity with Cisco solutions such as Catalyst Center, Intersight, Meraki, SD-WAN Manager, and Webex Control Hub.

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Communication: Positive communication skills with the ability to comfortably conduct customer onboarding sessions and webinars.

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Methodology: Prior experience working in an Agi

📌 Cisco IQ Link Deployment engineer (Bengaluru)
🏢 Neev
📍 Bengaluru