Description
Job Track Description:
- Requires broad technical expertise and industry knowledge.
- Accountable for functional, operational, and/or program management.
- Assists others in achieving goals.
- Manages performance appraisals and pay reviews.
- Manages training for 3 or more employees.
- Manages hiring and termination actions.

General Profile
- Provides leadership to managers and senior professional staff.
- Adapts and executes functional or departmental business plans.
- May contribute to the development of strategies.
- Makes decisions based on resource availability and functional objectives.

Functional Knowledge
- Understands and applies concepts in the field of expertise.
- Has basic knowledge of other disciplines.

Business Expertise
- Understands how to improve efficiency across related teams.

Impact
- Impacts results in the short-term, with potential long-term results.
- Guided by functional business plans.

Leadership
- Sets priorities and allocates resources for related teams.
- Proactively manages resources to meet department goals.





Problem Solving
- Resolves complex technical and operational problems.

Interpersonal Skills
- Uses clear communication skills to influence others, including senior leadership.

Responsibility Statements
- Participates in the definition of the business strategy with the clients and the upper managers.
- Drives business unit performance to meet SLAs, adhere to business unit metrics, and accomplish account performance.
- Drives innovation and efficiencies of business opportunities.
- Applies process improvements and/or recent systems.
- Manages employee teams through coaching and developing, addressing people matters, and identifying development needs.
- Manages the client relationship ensuring customer satisfaction.
- Generates reports on performance measurement and KPIs to facilitate business decisions.
- Responsible for business unit compliance with organizational policies and local regulations.
- Responsible for th

📌 Senior Manager, Delivery (Bengaluru)
🏢 Conduent
📍 Bengaluru