We have an opening for the post of Sr. Executive/Executive-Post Sales for a reputed Company for their Navi Mumbai Office.
Job Description:
- Handle post sales of the properties (Residential, Commercial, Lands, Plots, Bungalows, Warehouse etc) projects,documentations, customer support, grievances and issues, collections and relevant legal issues.
- Should possess positive communication skills and convincing abilities to handle objections and queries of Booked customers for sharing updates and transactional information.
- Post booking, check for all documents, make welcome call, Confirming booking details with the customer in welcome call.
- Follow up with customers on payment dues, registration and update all communication done with the customer in Company software system
- Ensure prompt service and promptness in handling customer issues & complaints. Send mailer on regular basis.
- Resolve any issues of key clients and follow-up on submittals.
- Take responsibility for Resolving customer complaints quickly and efficiently as per Turnaround time
- Intimate Booked customers (Especially Loan/EMI customers) on the payment schedule, and coordinate with customers and Financial Institution for collection.
- Maintain relationship with customer through constant engagement
- Follow Up with channel partners for their client update
- Responsible for agreement registration, collection follow up with the clients for payment, customer related documentation & registration/ execution of Agreements
- Customer Experience, Collections, Loyalty, Referral Banking, Sales Tool Implementation and MIS
- Ensure Festival Greetings and Birthday and Anniversary messages and mails are sent to customers through mail/WhatsApp from company official id.
- Checking & doing booking entries in system
Required Candidates Profile:
- Draft communication mails to customers independently.
- Maintain and assume full integrity and honesty while delivering the official duties and responsibilitie