Tech

Permanent

Job Description
Senior Developer – Contact Center Platforms
About the organization:
At Electrolux, we are leading a Digital Transformation that aims to deliver world-class Direct-to-Consumer (D2C) solutions through our Consumer Direct Interaction Organization (CDI XO). With a focus on innovation, we are driving growth and delivering cutting-edge experiences across Europe, APAC, and the Americas.

As a key player in this transformation, you will help shape the future of our digital solutions, ensuring the highest quality and smooth execution. You’ll be working in a rapid-paced, high-energy environment within a digital product organization, collaborating across multiple Agile Release Trains. The initiatives you will lead are at the forefront of our strategic initiatives, and your contributions will directly impact our success.

All about the role:




We are seeking a passionate and skilled Senior Developer to be part of our Contact Center transformation within the Consumer Service & Contact Center Software Engineering team with deep hands-on experience in Genesys Cloud contact center platform, who can design, build, and evolve scalable consumer engagement solutions.
In this role, you will work at the intersection of Genesys Cloud, CRM workflows, and AI-driven conversational experiences, playing a key role in delivering seamless, intelligent consumer journeys across voice and digital channels.

What you'll do:
As Senior Developer – Contact Center Platforms, your main tasks will include:
- Design, develop, and maintain solutions on Genesys Cloud, including:
- IVR and call flows
- Routing strategies
- Digital channels (chat, messaging, email, Social)
- APIs, web services, and event-driven integrations
- Lead and contribute to CRM integrations, particularly with platforms such as SAP Service Cloud or similar enterprise CRM applications, ensuring seamless data exchange and agent experience.
- Support AI-powered conversational solutions, including:
- Integratio

📌 Senior Developer (Bengaluru)
🏢 Electrolux
📍 Bengaluru