Job Description:

Key Roles & Responsibilities:-

Primary Role Description
The job holder would be responsible for:
- Monitoring servicing for B2B & B2C Partners.
- Closely interacting with B2B & B2C Partners and business team.
- Closely working with the operations and claims to ensure the customer requirement is timely taken care.

Key Roles & Responsibilities:
- Monitoring of daily servicing requests, responses and endorsement.
- Identifying loopholes and taking corrective actions to meet customer demands
- Visiting the B2B2 customers on weekly basis to strengthen relationships
- Structuring the Group service model according to the customer expectations and feedback, ensuring the commitments are met.
- Enhancing portal utilization for Partner for effective policy servicing.
- Conducting regular governance call and onsite meetings with B2B- B2B2C customers, partners & Sales to handle concerns and orient the process & close gaps.




- Preparation of Business Requirement document/Change Request with help of operations and change delivery group for system development as per business needs.
- Aggressive follow up with the cross functional team for quick resolution
- End to end resolution of customer concerns.

Key Requirements – Education & Certificates:
- Graduate/Post Graduate—Finance/Operations/Insurance
- Knowledge of MS office
- Valuable Communication skills in English and Hindi, both verbal and written
- Knowledge about the industry standards related to customer services and a thorough understanding of relevant processed in reference to customer service and delivery.

Key Requirements - Experience & Skills:
- Minimum 6-8 years of relevant experience in customer service, operations preferably in insurance/TPA/Broker

📌 Deputy Manager-Partner Service (Noida)
🏢 Mancraft Consulting
📍 Noida