Job Description:

Key Responsibilities:
- The team is responsible for drafting / designing and then disseminating SOP for Consumer Bank Liabilities division of Bank which includes all products led, tech changes, Br. Transformation & regular operations, regulatory changes across all products under Consumer Bank. The main stakeholder / consumer of these SOP are Branch Banking staff, CEC, support functions like RCU, training, OPS, SQ, IAD etc.
- Team receives the requirement for recent or change in existing SOP either from stakeholders [Tech, Product, Audit etc.] or Compliance / RBI alert on regulatory circular rollout.
- Basis the requirement,



team member assess the change / interpret the direction stated in reg circular and then designs the draft approach and seeks an in principle sign off from all stakeholders involved in implementation
- Process manager is required to co-ordinate with all stakeholders to seek sign off on approach & once the principle document is signed off , process manager will amend / create SOP and circulate the same for approval
- Once SOP is reviewed / approved by all stakeholders, the same is disseminated to channel – Branch / CEC for implementation + other stakeholders like RCU, IAD, SQ, Training for handholding and ensuring adherence

📌 Business Process Manager (Mumbai)
🏢 Acura Solution
📍 Mumbai