Job Description Are you passionate about creating memorable customer experiences and building strong relationships with architects, designers, builders, and premium customers?
n We're looking for an experienced Experience Center Manager to lead one of our flagship Experience Centers. This role goes beyond managing a showroom—it's about delivering an immersive brand experience, driving customer engagement, and contributing to business growth.
n Key Responsibilities
n • Oversee the complete operations and day-to-day management of the Experience Center.
n • Deliver an exceptional customer experience by understanding client requirements and showcasing the right product solutions.
n • Conduct product demonstrations and educate customers, architects, interior designers, and channel partners on our product portfolio.
n • Generate business opportunities by engaging with walk-in customers and coordinating closely with the sales team for lead conversion.
n • Develop and nurture robust relationships with architects, interior designers, builders, developers, and key influencers.
n • Plan and execute architect meets, product launches, workshops, customer events, and promotional activities to increase footfall and brand visibility.
n • Ensure visual merchandising, product displays, branding elements, and overall ambience are maintained to the highest standards.
n • Monitor visitor footfall, inquiries, conversions, customer feedback, and prepare periodic business reports.
n • Coordinate with internal teams including Sales, Marketing, Operations,



and Service to ensure a seamless customer journey.
n • Maintain display inventory, coordinate product replenishment, and ensure the Experience Center remains fully operational at all times.
n • Lead, mentor, and motivate the Experience Center team while driving operational excellence and customer satisfaction.
n Who We're Looking For
n 5–8 years of experience in Experience Center Management, Retail Operations, Customer Experience, or Luxury Retail.
n Experience in industries such as Architectural Hardware, Doors & Windows, Glass Solutions, Furniture, Modular Kitchens, Building Materials, Sanitaryware, Tiles, Lighting, Home Décor, or Interior Solutions will be preferred.
n Excellent communication, presentation, and interpersonal skills.
n Strong customer engagement and relationship management capabilities.
n Commercial mindset with the ability to identify business opportunities and support revenue growth.
n Experience in coordinating events, product launches, and customer engagement initiatives.
n Proficiency in MS Office and CRM tools.
n Why Join Us?
n At Ozone, you'll have the opportunity to work with one of India's leading brands in architectural hardware and security solutions, collaborate with industry-leading architects and designers, and contribute to creating exceptional customer experiences through innovation and premium product solutions.
n Location: Bengaluru
n If you're someone who enjoys engaging with customers, leading operations, and creating inspiring brand experiences, we'd love to connect with you.

📌 Experience center Manager (Bengaluru)
🏢 Ozone Group
📍 Bengaluru