DropX Logistics is looking for an experienced Area Operations Manager- Last Mile to lead and manage end-to-end last-mile operations across Kerala. The role will be responsible for driving operational excellence, improving delivery performance, optimizing costs, and ensuring consistent service quality across all DropX stations.
Key Requirement (Non-Negotiable)
Prior experience working in Amazon Last Mile Operations is mandatory.
The candidate must have previous experience:
• Working directly with Amazon Operations OR
• Managing Amazon EDSP (Delivery Service Partner) operations
Candidates without Amazon last-mile operations experience will not be considered.
Key Responsibilities
- Own end-to-end last-mile operations across DropX stations in multiple states.
- Drive station performance against key operational metrics and client SLAs.
- Manage and improve delivery performance, productivity, and cost efficiency.
- Lead station managers, cluster teams, and operational leadership teams.
- Implement standard operating processes across locations.
- Identify operational gaps and drive continuous improvement initiatives.
- Ensure compliance with Amazon operational requirements and processes.
- Manage manpower planning, productivity, and resource optimization.
- Handle operational escalations and ensure timely resolution.
- Work closely with business and client teams to achieve growth and service objectives.
Candidate Requirements
- Mandatory: Previous experience in Amazon last-mile operations (Direct Amazon / Amazon EDSP Partner).
- 5+ years of experience in last-mile logistics, e-commerce, or delivery operations.
- Robust understanding of Amazon delivery station operations and processes.
- Experience managing multi-cluster operations.
- Proven ability to lead large teams and multiple operational layers.
- Strong analytical, problem-solving, and execution skills.
- Experience in cost optimization and operational improvement.
- Willingness to travel extensively across operational locations.