Job Description Job Description: Assistant Restaurant Manager (ARM) – Fieno
n Location: Colaba, Mumbai
n Brand: Fieno – Italian Fine Dining (Churchgate Hospitality)
n Role Overview
n The Assistant Restaurant Manager (ARM) will be responsible for driving guest experience, service excellence, and floor leadership at Fieno.
n This role requires a wine-forward hospitality professional with formal WSET certification, solid service fundamentals, and the ability to elevate dining into a curated, narrative-led Italian experience inspired by Campania.
n Key Responsibilities
n 1. Guest Experience & Floor Leadership
n n Lead service on the floor to deliver warm, anticipatory, and personalized dining experiences
n Ensure each table receives story-driven service aligned with Fieno's philosophy (craft, provenance, nostalgia)
n Handle VIP guests, reservations, and special occasions with finesse
n Proactively manage guest feedback, recovery, and relationship building
n n 2. Wine & Beverage Excellence (Core Requirement)
n n Curate and drive wine service rituals (presentation, decanting, pairing storytelling)
n Recommend wine pairings aligned with menu philosophy (Campania-led, Italian regional authenticity)
n Train team on:
n Basic wine knowledge
n Glassware & service standards
n Pairing logic with menu dishes
n Work closely with management on:
n Wine list updates
n Menu pairings
n Seasonal beverage programs
n n 3. Team Management & Training
n n Supervise and mentor Guest Service Executives and Captains
n Conduct daily briefings focused on menu storytelling + wine pairing
n Build a team culture of:
n Discipline + warmth
n Attention to detail
n Passion for hospitality
n Support recruitment,



onboarding, and performance management
n n 4. Operations & Service Standards
n n Ensure immaculate floor readiness at all times (mise en place, ambiance, cleanliness)
n Maintain SOPs for:
n Service sequence
n Wine service protocols
n POS & billing accuracy
n Coordinate with kitchen for:
n Smooth service flow
n Course pacing
n Monitor inventory (glassware, linens, service tools)
n n 5. Sales & Revenue Focus
n n Drive average check growth through intelligent wine upselling
n Optimize covers vs. experience balance (avoid overloading the floor)
n Contribute to improving:
n Repeat guest frequency
n Table spend
n Guest satisfaction scores
n n Candidate Profile
n Must-Have
n n WSET Level 2 or 3 (mandatory) or Court Of Masters
n 3–5 years experience in premium casual / fine dining restaurants
n Strong understanding of:
n Italian cuisine & dining culture
n Wine pairing fundamentals
n Excellent communication and guest handling skills
n n Preferred
n n Experience in luxury or boutique hospitality brands
n Exposure to Italian / European dining concepts
n Familiarity with HNI / UHNI clientele handling
n Experience with wine-led service environments
n n Key Competencies
n n Guest obsession & emotional intelligence
n Strong floor presence and personality
n Eye for detail (luxury service standards)
n Commercial awareness (APC, upselling)
n Team leadership & training capability
n n Why Join Fieno
n n Work with a chef-driven, storytelling-led Italian concept
n Exposure to curated wine program & experiential dining
n Opportunity to grow into Restaurant Manager / Beverage Lead roles
n Part of a premium multi-brand hospitality group
n

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