Job Description:

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Manage Unsecured Loan Recovery Process:
- Develop and implement effective recovery strategies for unsecured loans, including personal loans, credit cards, and other non-collateralized debts.
- Identify and prioritize delinquent accounts and create action plans to recover dues in a timely manner.

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Team Leadership & Management:
- Lead and manage a team of recovery officers and executives.
- Assign and monitor recovery targets for team members.
- Train and mentor the team to improve collection techniques and negotiation skills.

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Negotiations & Settlements:
- Directly handle high-value and sensitive accounts.
- Negotiate settlements with defaulters where possible and ensure legal action is taken in cases of non-payment.
- Maintain detailed records of all settlements, legal actions, and communications.

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Risk Assessment & Analysis:
- Continuously monitor and evaluate the portfolio to identify high-risk accounts.
- Collaborate with the risk management team to develop strategies for minimizing risk on unsecured loans.

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Compliance & Regulatory Adherence:




- Ensure recovery efforts comply with all relevant regulations and laws (e.g., Fair Debt Collection Practices Act, RBI guidelines in India).
- Stay updated on regulatory changes and ensure the team adheres to legal frameworks.

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Customer Relationship Management:
- Ensure qualified and empathetic communication with customers during the recovery process.
- Address customer grievances and resolve issues efficiently.

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Reporting & Analytics:
- Prepare regular reports on recovery progress, delinquency rates, and recovery rates.
- Provide management with data-driven insights and suggest improvements to recovery processes.

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Collaboration with Legal Teams:
- Work closely with the legal department to initiate litigation when necessary.
- Coordinate with external agencies or recovery agents if required.

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Performance Monitoring:
- Analyze recovery performance metrics, including cash collection, non-

📌 Collections Manager-personal loans (Thane)
🏢 Acura Solution
📍 Thane