Description
Job Summary Responsible for answering the company service desk help line and responding to all calls and emails in an appropriate manner. Maintain up-to-date record of all calls received. Determine problem type, urgency and appropriate action for resolution. Assist the customer community in understanding the system on related calls. Follow through on all problem reports escalated by user or automated system. Knowledge, Skills and Abilities Education: Graduate or related experience. Experience: 1-2 years for Associate and 2+ years for Senior Aassociate Knowledge: Little knowledge of the detailed aspects of the job. Some understanding of practices and procedures in a particular field i.e. accounting, claims. Decision Making: Makes decisions within position standards, generally applying defined guidelines and procedures. However, some interpretation may be required in dealing with exceptions, such as choosing from two or more pre-defined alternative courses of action. Supervision Received: Works under general supervision for routine work.



Detailed or specific instructions may be given for new activities or assignments. Leadership: Works as an individual contributor. Learns the details of the job. Problem Solving /Operations/Direct Work Involvement: Applies knowledge to help solve routine problems requiring independent thinking with direction. Client Contacts: Contacts other departments, external organizations or parties and or individuals of significant importance within the company frequently. Contacts involve preparation of complex communications, requiring skill and or persuasion to accomplish objectives. Additional Knowledge, Skills and Abilities Robust organizational and analytical skills with an ability to multi-task. Ability to work independently and well under pressure. Must have strong problem solving and excellent communication skills (verbal & written). Strong interpersonal skills and the ability to interface with customers. all levels of Managem

📌 4496090-Executives (Noida)
🏢 EXL
📍 Noida