Job Description:

Role Summary

This role is to handle inquiries, quotations, order processing, and customer follow-ups.

You will act as a link between sales, production, and customer.

Daily Work (What you will do)

? 1. Inquiry Handling
- Receive inquiry from sales / customer
- Check basic details (type, size, quantity, delivery)
- Enter inquiry in system / register
- Follow up for missing details

? 2. Quotation Support
- Prepare quotation in given format
- Check details properly
- Get approval from senior
- Share quotation with customer
- Maintain quotation record

? 3. Order Processing
- Receive confirmed order / PO
- Check price, terms, delivery
- Enter order in system
- Share details with production & accounts

? 4. Follow-up & Coordination
- Follow up with production for order status
- Update sales team
- Update customer about status

? 5. Customer Communication




- Handle calls / WhatsApp / emails
- Give proper updates
- Inform clearly in case of delay

? 6. Record Maintenance
- Maintain:
- Inquiry list
- Quotation list
- Order status

Basic Expectations
- Work should be accurate (no mistakes)
- Follow-up should be regular (no delay)
- Communication should be transparent and polite
- Work should be properly recorded

Who can apply
- 1–3 years’ experience in office work / coordination
- Basic computer knowledge (Excel, email)
- Good communication (Hindi / basic English)
- Organized and responsible

Important
- This is not a field job
- This is not a sales job
- This is coordination + system work + communication

📌 Customer Support Coordinator (Ahmedabad)
🏢 Mantras2Success
📍 Ahmedabad