Job Description:
- Manage collection activities of assigned location through team and collection agencies.
- Ensure the DCA complies with Banks Outsourcing requirement
- Review & investigates customer complaints on DCA
- Review customers settlement proposal when raised by the DCA
- Perform Controlled Self-Assessment on the DCA on a month on month basis
- Capacity planning for DCAs from time to time
- Check on timely account allocation to the DCA
- Tracking of daily Tele-caller & Field collector productivity by maximizing payment recoveries from Delinquent accounts
- Sample Call monitoring of calls made by Tele-callers & give feedback to DCA staff on further improvement. Knowledge of managing dialers in the past would be an added advantage
- Checking of Invoices raised by DCA and tracking for timely payment to DCAs
- Any other responsibility assigned to him/her from time to time by the Supervisor
- Execution of legal remedies like sec.138, SARFAESI Act etc on defaulting customers for recovery of outstanding.