Quality Management
- Develop, implement, and maintain quality control processes and procedures.
- Ensure compliance with ISO 9001, IATF 16949, AS9100, or other applicable quality standards.
- Monitor product quality and process capability through statistical analysis and quality metrics.
- Establish and maintain quality assurance documentation, control plans, SOPs, and work instructions.

Process Improvement
- Lead continuous improvement projects using Lean, Six Sigma, Kaizen, and other quality methodologies.
- Identify process variations and implement corrective and preventive actions (CAPA).
- Reduce defects, rework, scrap, and customer complaints through systematic problem-solving.

Customer Quality Management
- Handle customer complaints and lead resolution activities.
- Conduct root cause analysis using tools such as 8D, 5 Why, Fishbone Diagram, FMEA, and Pareto Analysis.
- Coordinate customer audits and ensure timely closure of corrective actions.

Supplier Quality
- Support supplier qualification, development,



and performance evaluation.
- Participate in supplier audits and drive quality improvement initiatives with suppliers.
- Monitor incoming material quality and supplier corrective actions.

Audits & Compliance
- Plan and conduct internal quality audits.
- Support external, customer, and certification audits.
- Ensure compliance with regulatory, safety, and customer-specific requirements.

Team Leadership
- Mentor junior quality engineers and inspectors.
- Facilitate quality training programs across departments.
- Promote a culture of quality and continuous improvement within the organization.

Data Analysis & Reporting
- Analyze quality trends and prepare management reports.
- Monitor KPIs such as PPM, COPQ, First Pass Yield, Customer Complaints, and Audit Findings.
- Present quality performance updates to management and stakeholders.

📌 Senior Manager (Pune)
🏢 HDFC ERGO General Insurance
📍 Pune