Summary of Position
We’re seeking an experienced ServiceNow Developer to drive platform enhancements, automation, and integration across a multi-tenant ServiceNow setting. This role is responsible for developing, configuring, and optimizing ServiceNow applications that underpin our ITSM, CSM, SPM, and ITOM capabilities.
You’ll work closely with Netrio’s Core Platforms & Product teams to translate business requirements into robust technical solutions—balancing scalability, maintainability, and innovation while adhering to platform best practices.
Core Requirements
- Strong understanding of ServiceNow business modules (ITSM, CSM, SPM, or ITOM).
- Experience configuring and supporting multi-tenant or complex ServiceNow environments.
- Experience with inter-instance integrations (eBonding/Case Exchange) using IntegrationHub or APIs.
- Hands-on expertise with Service Catalog, Incident Management, and Change Management.
- Experience implementing Now Assist and Virtual Agent.
- Proficiency with REST, JSON, SOAP, and LDAP (SSO) integrations.
- Skilled in Client Portal customization using HTML, CSS, Bootstrap, and AngularJS.
- Experience using UI Builder for modern, responsive experiences.
- Experience in an MSP environment is desirable.
- Strong knowledge of ServiceNow security, access controls, and best-practice governance.
Key Responsibilities
- Configure, customize, and enhance Netrio’s ServiceNow platform to optimize functionality and improve client and agent experiences.
- Build workflows, catalog items, client scripts, UI policies, business rules, and script includes to meet business and operational needs.
- Collaborate with stakeholders across product, engineering, and operations to design scalable solutions.
- Automate onboarding and provisioning processes for clients and services through workflow design and API integration.
- Develop and maintain integrations using REST, SOAP, and IntegrationHub.
- Design and deliver intuitive user experiences through portals
📌 Senior ServiceNow Developer (Pune)
🏢 Netrio
📍 Pune