Key Roles & Responsibilities:
Identify opportunities of improvement across customer services, underwriting and claims Ensure
robust MIS architecture (Pre sales / Post sales)
Co-create operational strategy for the region in alignment with the distribution strategy
Prepare a plan on operations (size, scope and technology utilization) in consultation with the KAM;
implement the same to build the relationship proactively
Lead the estimation of resource requirements and secure resources through HR in order to ensure
that the relationship in the region has adequate capacity at the right time to deliver the agreed
revenue, service and profitability objectives.
Facilitate implementation in line with the company's Distribution Strategy; assist in building
relationship in the region; engage with the partner, assist in establishing specifications of operations;
collaborate with operations & other functions, establish operations; monitor & recommend
continuation / discontinuation of products, thereby building revenue and profitability.
Build a common agenda & scorecard with the key team members of the region; review performance
periodically & engage with the Key Management of the partner in the region to address deviations
from plan in order to realize potential sales.
Interact with region's key management members on a frequent basis; follow the engagement matrix;
take business review initiatives along with partner & build review mechanisms; handle escalated
issues; supervise costs; responsible for closure of grievances in order to ensure smooth functioning &
high productivity in the region & continuous improvement in revenues through the relationship.
Suggest Reward & Recognition platforms for bank partner’s employees
Lead in implementation and monitoring of R&R; activities; monitor performance of sales promotions;
encourage reapplication of valuable promotions in order to maximize the utilization of marketing spends
to increase revenues
Collab