Job Description We're Hiring: Customer Service Representative
n We are looking for Customer Service Representatives to join our team in Bangalore, Pune, and Mumbai.
n If you're a graduate with excellent communication skills, a customer-first mindset, and are eager to start your career, we'd love to hear from you!
n Overall Purpose of the Job
n n Provide high-quality Tier 2 Customer Support services to customers with a complete focus on 100% issue resolution and 100% customer satisfaction.
n Adhere to client-defined as well as internally defined processes and procedures while handling inbound calls, emails, and chats.
n Follow standard procedures for the proper escalation of unresolved issues to the appropriate internal teams.
n Strive to achieve SLA targets and business outcome indicators defined by the client.
n n Job Responsibilities / Authorities
n n Receive inbound calls, emails, and chats, and ensure that cases and interactions are logged correctly in the required tool.
n Provide recruitment support to candidates (fresh applicants and rehires) as per defined processes.
n Walk customers through/provide navigational support on the self-service portal.
n Ensure security verifications are carried out as per company policies and procedures and are in line with GDPR guidelines.
n Place outbound calls to customers when required, in line with client/company guidelines.




n Work productively while maintaining exceptional call and data quality standards in line with targets.
n Contribute to the team through open and regular communication with peers and supervisors.
n Adhere to all company and departmental policies and procedures (personnel and operational).
n Keep process repositories such as DTPs, Knowledge Base, and SharePoint updated with the current process.
n Maintain regular and punctual attendance in line with company policies and procedures.
n Minimize customer complaints and escalations by providing exceptional service and call control.
n n Knowledge & Skill Requirement
n n Ability to demonstrate efficient use of customer service technologies to complete customer transactions using a ticket tracking system (ServiceNow preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
n Valuable technical aptitude with the ability to learn quickly.
n Excellent verbal and written communication skills.
n n Experience Required
n n Experience: Freshers
n n Job Location
n n Bangalore, Pune, and Mumbai
n n Qualification
n n Graduate
n n Monthly CTC
n n ₹28,000 CTC
n n Notice Period
n n Immediate
n n How to Apply:
n Interested candidates can apply through LinkedIn Easy Apply or email their updated resume to .

📌 Customer Service Representative (Raigarh)
🏢 NLB Services
📍 Raigarh