Job Description Primary Purpose of Role:
n Operations Executive – West reports solid line to the India Operations Manager; he/she has a daily work relationship to the RGM (Regional General manager) and the Channel partners and End Customers
n This role is responsible for providing Sales and Admin support to the region and enable the Regional Business Manager to achieve and exceed their sales targets and business objectives
n He/she ensures quality execution for the Country Operations Processes and needs to interface with the local Sales team, Vertical Managers, Corporate team, Supply Chain & Logistics, Regulatory, Service Operations and the Shared Service Center in Mumbai to ensure efficient and timely handling of our Lead to Order processes of the region he/ she works for.
n This role supports the RGM and India Sales Operations manager in implementing a sound operating mechanism as well as internal policies and guidelines at Country/Cluster Level.
n Job Responsibilities -
n Sales Operations:
n n Collaborate closely with Regional General Managers to help them achieve and surpass sales targets.
n Support the Sales team including order processing (C4C), business case preparation, approvals as per matrix and ensuring compliance across all stages
n Maintain audit related documents for compliance, with zero non-conformities in business operations
n Liaise with Finance, COS, and Logistics teams to facilitate timely payments, stocks, billing, dispatch, delivery, and product returns.
n Support Sales and Channel Partners with tender related documents and activities
n Provide end-to-end support for orders secured through tender processes.
n n Channel Management & OEM Support:
n n Serve as the primary point of contact for Channel Partners, End Customers and OEMs, assisting with their orders, queries, and operational needs.




n Facilitate the Channel recruitment and termination processes in accordance with corporate guidelines.
n Track and monitor the Channel Partner onboarding journey.
n Oversee the renewal process of Channel and OEM Contracts to ensure timely compliance.
n Coordinate Quarterly Business Reviews (QBRs) and Partnership Plans with Channel Partners.
n Manage communication rollouts to Channel Partners as needed.
n Support Channel Partners with Due Diligence Questionnaires (DDQ) and Anti-Corruption & Bribery (ACAB) checks.
n n Analytical Support:
n n Creating Business Dashboards.
n Day-to-day reporting.
n Pricing and price analysis.
n Designing & driving processes
n n Tool Adoption & Business Process Support:
n n Work alongside the India Operations Manager to implement and improve various business processes.
n Maintain SAP data including master data, customer account creation, and E-shop management.
n Ensure smooth usage & troubleshooting support for apps like C4C, BMI, GeM , SAP, Contract Max, & Evolve.
n n Project management:
n n Handle specific projects as identified by Operations Manager for Business Growth, improving Sales effectiveness and driving productivity
n n Required Education, Experience & Skills:
n n Minimum 2-3 years of previous similar work experience
n Excellent communication skills on all levels
n Self-Initiator
n Strong Analytical Skills
n Ability to plan, organize and prioritize work
n Excellent Excel Skills
n Strong project management skills
n Good problem-solving skills
n Excellent communication, presentation and relationship skills
n Must be resourceful in seeking out information, sales tools, and documentation from many internal and external sources.
n Able to work without close supervision
n Robust team-player and driver (particularly across a virtual network)
n

📌 Operations Executive - West (Raigarh)
🏢 carestream health india
📍 Raigarh