Attendance, Dependability & Performance – Workforce Planning Associate

Location: Mumbai
Shift: Rotational
Job Purpose:
To act as the central point of contact for employee attendance and availability , handling absence reporting, attendance records, and dependability-related interactions through structured call handling, accurate documentation, and policy-driven escalation.

Skills & Knowledge:
High attention to detail and ability to work in time-sensitive environments.
Comfortable with outbound and inbound calling in a time-sensitive setting. Ability to follow defined workflows, compliance, and data security standards.
Prior exposure to workforce planning, scheduling, or airline operations preferred.

Language Skills:
English: Advanced




Real-time operational calls, staffing coordination, exception handling, and escalation discussions require confident, spontaneous communication with minimal misunderstanding.
French: B1 to B2
Understanding common operational terms and handling scripted or predictable interactions . Non-routine, complex, or disciplinary conversations will be escalated to designated bilingual or onshore support teams as per defined escalation protocols.

How to Apply:
Please click on the Link below to Register and Apply.
https://smrtr.io/xfc86

📌 Senior Associate - French (Mumbai)
🏢 WNS
📍 Mumbai