Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA
The Senior Team Lead, IT Technical Support is a developing management role, accountable for gaining the skills to lead and oversee the day-to-day operations management and escalations, as well as managing the provision of technical services to internal clients, ensuring service standards are met or exceeded.

This role ensures the delivery of information technology projects and provides relevant team leadership, whilst fostering a cooperative an innovative team culture focused on operational excellence.

Key responsibilities:
- Ensures that service governance is performed to enable highly available services from delivery teams that are in line with defined SLAs.
- Reviews capacity planning recommendations for the IT solution.




- Works with the service design team to optimize the delivery model through problem analysis.
- Manages and ensures service escalations are resolved.
- Provides advice on process and service improvements and ensure it is implemented by delivery teams.
- Provides recommendations on system improvements and ensures they are recorded on the CSI register and drives the execution and implementation of CSI actions.
- Leads and oversees the identification and automation (increase zero touch tickets) of opportunities and ensures it gets implemented.
- Ensures that service catalogue improvements are identified and reported.
- Works closely with delivery providers to ensure the service aggregation is in line with the partnership agreement.
- Ensures that teams deliver against SLAs and ensures the monitoring of overall case backlogs through real-time dashboards.
- Manages and drives team and user adoption of new pro

📌 Team Lead, System (Bengaluru)
🏢 NTT
📍 Bengaluru