Job Description:

We are having an urgent opening for the position Executive CRM of for a reputed company in Real Estate Industry at Thane(Wagle Estate) Location.

Job Description:

We are looking for an experienced Customer Relationship Executive, preferably having work experience of 2 years from Mumbai, with a background in real estate. The ideal candidate should have strong communication, excellent typing skills, and hands-on experience with CRM systems. The role involves managing customer interactions, ensuring high satisfaction levels, and assisting clients through the buying process in real estate projects.

Key Responsibilities:
- Act as the main point of contact for customer inquiries regarding real estate projects.
- Handle calls, emails, and chat inquiries with professionalism and efficiency.
- Provide accurate information to customers about project details, availability, and other queries.
- Maintain and update customer data within the CRM system, ensuring records are accurate.
- Manage customer relationships, from inquiry to post-sale follow-up,



ensuring a smooth and pleasant experience.
- Assist customers in understanding booking processes, documentation, and payment schedules.
- Address and resolve customer concerns, coordinating with other departments when necessary.
- Generate reports from the CRM system to track customer interactions and project progress.
- Keep customers informed about project updates, timelines, and key milestones.
- Ensure timely resolution of customer complaints and escalate issues when needed.

Candidates Profile:
- Previous experience as a Customer Relationship Executive in real estate is mandatory.
- Must be based in Mumbai with in-depth knowledge of the real estate market.
- Proficient in using CRM systems to manage customer data and track interactions.
- Excellent verbal and written communication skills in English.
- Strong typing skills and attention to detail.
- Ability to multitask and prioritize in a rapid-paced environm

📌 Executice-CRM- Real Estate Industry (Mumbai)
🏢 DC Consultants
📍 Mumbai